Returns & Exchanges
Officine Générale offers a seamless return process within 14 days of delivery, ensuring that your experience with our collections remains as refined as our aesthetic. Items must be returned in their original condition, unworn and with all tags attached, to qualify for a full refund.
Initiate Your Return
Log in to your account or visit our returns portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging and include the printed return form to ensure accurate processing at our warehouse.
Affix the Shipping Label
Download and print the prepaid shipping label provided in the portal, then securely attach it to the outside of your return parcel.
Drop Off and Track
Deliver your package to the nearest authorized carrier drop-off point and retain your tracking receipt until your refund is confirmed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing