Frequently Asked Questions
Everything you need to know about your Officine Générale experience.
What is the typical shipping timeframe for orders?
Orders are typically processed within 24-48 hours. Standard shipping within Europe takes 3-5 business days, while international delivery typically arrives within 5-7 business days via DHL Express.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Where are Officine Générale products manufactured?
We take pride in our ethical production. Most of our collections are manufactured in Europe—specifically in Portugal, Italy, and France—using high-quality fabrics sourced from renowned Japanese and Italian mills.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that for orders outside of the European Union, the customer is responsible for any applicable customs duties and taxes.